Information Technology Support Specialist (T.C.) (6280)

Customer support operations are an important part of computer operations in almost every company and organization today. Information technology support specialists provide technical support and business tool usage advice and guidance to other employees, vendors, and business customers for computers, computer systems, software systems, and peripheral equipment. These individuals troubleshoot and solve routine technical service and equipment problems by analyzing, identifying and diagnosing errors using established processes and procedures. They document events using database systems and track resolution of problems. The Information Technology Support Specialist technical certificate gives students experience in computer hardware, software, technical support, problem solving, and customer service skills. This program puts you on the fast track for careers in customer support, help desk support, and operations and technical support.

A minimum grade of C or higher is required in all professional coursework.

Students in this program are not required to complete math courses unless they are listed as part of the certificate program. If you plan to pursue the degree program in this same field, please note that this certificate articulates directly into a degree that includes a Mathematical Thinking in Context math pathway. For additional information about Mathematics Pathways, please visit the Mathematics Pathways page.

(904) 598-5676 or astechnology@fscj.edu.