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    Florida State College at Jacksonville
   
 
  Dec 01, 2022
 
2022-2023 Catalog [Aug. 2022-Aug. 2023] 
  
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2022-2023 Catalog [Aug. 2022-Aug. 2023]
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CTS 1154 - Technical Support

This course emphasizes enhancing customer relations skills, building rapport with customers, and improving verbal and written communication skills. Students explore how to respond to customer requirements and how to efficiently handle difficult situations. Students also explore how to produce technical documentation using word processing, presentation, spreadsheet, and technical drawing software.

Prerequisites: None
Corequisites: None
Credit Hours: 3
Contact Hours: 3 lecture hours; 1 laboratory hour
Conditions: None
Degrees Offered: A.S., T.C.




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