|
May 31, 2023
|
|
|
|
CTS 1154 - Technical Support This course emphasizes enhancing customer relations skills, building rapport with customers, and improving verbal and written communication skills. Students explore how to respond to customer requirements and how to efficiently handle difficult situations. Students also explore how to produce technical documentation using word processing, presentation, spreadsheet, and technical drawing software.
Prerequisites: None Corequisites: None Credit Hours: 3 Contact Hours: 3 lecture hours; 1 laboratory hour Conditions: None Degrees Offered: A.S., T.C.
Add to Portfolio(opens a new window)
|
|