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    Florida State College at Jacksonville
   
 
  Oct 23, 2021
 
2020-2021 Catalog [Aug. 2020-Aug. 2021] 
    
2020-2021 Catalog [Aug. 2020-Aug. 2021] [Archived Catalog]

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OST 1384 - Introduction to Customer Service

This course is an introduction to the basics of customer service. Emphasis is on enhancing customer relation skills, building rapport with customers, and improving communication and negotiating skills. Students will learn how to respond to customer requirements and to efficiently handle difficult situations.

Prerequisites: None
Corequisites: None
Credit Hours: 3
Contact Hours: 3
Conditions: None
Degrees Offered: A.S.




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